Shipping policy

Order Processing & Handling Time

Once your order is placed and payment is confirmed, our team prepares it for shipment. Handling typically takes 1 to 2 business days. This is the time we need to verify your order, pick and pack your items, and hand the parcel off to the carrier — it does not include the time the parcel spends in transit. Business days are Monday through Friday and exclude public holidays, so orders placed on a weekend or holiday begin processing on the next business day.

Delivery Time

Once your parcel has left our facility, delivery typically takes an additional 3 to 5 business days to arrive. Combined with handling time, most orders arrive within about 4 to 7 business days of being placed. Please note that these timeframes are estimates rather than guarantees: factors such as carrier delays, weather, customs processing, or remote delivery locations can occasionally extend delivery beyond the stated window.

Shipping Regions

We currently ship to the following countries:

• United States
• United Kingdom

If your country is not listed above, we are unfortunately unable to ship to your address at this time. We recommend checking back periodically, as we do periodically expand our shipping regions.

Shipping Costs

Shipping costs are calculated based on your order and delivery address and are always shown at checkout before you confirm and pay for your order, so you'll know the exact cost before completing your purchase.

Order Tracking

As soon as your order ships, you'll automatically receive a confirmation email containing a tracking link. You can use this link at any time to check the current status and location of your parcel as it makes its way to you. If you do not receive a tracking email after the stated handling time has passed, please check your spam or promotions folder before contacting us.

Delayed, Lost, or Damaged Parcels

While we work hard to ensure every order arrives safely and on time, issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or does not reach you within the stated delivery timeframe, please contact us right away so we can look into it and make it right.

Contact Us

If you have any questions about your shipment or this policy, please reach out to us at contact@lisuthai.shop. We're happy to help.