Contact information
If you have a question about an order, a return, a warranty claim, or anything else related to your shopping experience with us, the details below explain the best way to get in touch. We aim to make every channel below easy to use so you can reach a real person who can help.
Postal address
You can also reach us by mail at the following address:
Lisu Thai
13330 S Memorial Dr
74008 Bixby
OK
United States
Email and phone
For most enquiries, email is the fastest way to reach our team:
Email: contact@lisuthai.shop
Phone: +10691591536
When you contact us, please include your order number (if applicable) and a brief description of your question so we can assist you as quickly as possible.
What we can help you with
Our support team is available to assist with a wide range of topics, including:
- Order and shipping questions: We currently ship to the United States and United Kingdom. Orders are typically processed within 1 to 2 business days, with delivery taking an additional 3 to 5 business days once shipped.
- Returns and exchanges: Items can be returned within 30 days of receipt. We cover the cost of return shipping, and refunds are processed within 5 days of receiving your return. If you would prefer an exchange instead of a refund, that option is available as well.
- Warranty claims: Our products are covered by a 2-year warranty. Contact us using the details above if you need to make a claim.
- Payment questions: We accept Visa, Mastercard, American Express, Maestro, Google Pay, and Apple Pay, with all prices shown in USD.
- General enquiries: Any other questions about our products, policies, or your account.
Response times
We do our best to respond to every message as quickly as possible. If your enquiry is urgent, calling the phone number above is usually the fastest way to reach us directly.